I. Position Information

Position title

Position grade

Duty station

National Project Officer (E-Campus)

NOA-S1

San José, Costa Rica.

Appointment type

Special Short Term- three months with possibility of extension

Reports directly to

Regional Coordinator, Western Hemisphere Program

Vacancy-specific information

Estimated start date

July 1^st, 2020

II. Organizational Context and Scope

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

The E-Campus is an IOM virtual learning platform developed by the IOM Regional Office for Central America, North America and the Caribbean. It hosts virtual courses, learning resources and information on IOM's face-to-face training processes. The platform, developed in Moodle, offers great versatility and different types of courses: self-paced, tutored, bi-modal and blended. It is multi-language, free and open to all public: government and civil society, partners, students, academics, etc.

Under the overall supervision of the Regional Director and direct supervision of the Regional Project Coordinator of the Program, the incumbent will be responsible for the following duties:

III. Responsibilities and Accountabilities

• Coordinate the development of virtual courses, in all the modalities mentioned above, to fulfill the requests of the different missions, departments and projects in IOM.
• Lead the E-Campus team, assign tasks and delegate functions: to the project sub-coordination, IT specialists, graphic designers, instructional designers, content assistants and external providers (illustrators, voice over services, translators, etc.)
• Develop and review scripts of the courses in all its forms. Coordinate the development and review with Headquarters, Regional Specialists and Project coordinators.
• Manage the administration of the project: hiring of staff, consultancies and external services, renewal of contracts, planning and management of the different budgets, request for services, among others.
• Manage the platform, ensure its quality, monitor and update its content, as well as ensure its functionality, innovative design and its user-friendliness.
• Respond to external requests for course development, update or improvement of courses, construction of virtual environments and answer technical and content queries related to the platform.
• Support the promotion of the platform and the development of communication products, in conjunction with the Communication Department.
• Ensure close coordination with the IOM Staff Learning and Development department in headquarters. 
• Prepare and implement a monthly work plan of activities and carry out the corresponding follow-up actions.
• Prepare intermediate, final and ad-hoc technical and financial reports related to the areas of responsibility mentioned above.
• Perform such other duties

IV. Required Qualifications and Experience

Education

• Professional in social sciences, law, international relations or similar, preferably with a postgraduate or Master’s degree.

Experience

• At least three years of experience in coordination positions.
• Proven experience in team leading. 
• Knowledge and desirable professional experience in the following areas: a) virtual or distance learning processes b) Development of virtual courses; c) instructional design
• Medium knowledge on issues related to migration: migration management, vulnerable migrants, protection of migrants, labor migration, human trafficking and migrant smuggling, among others.
• Excellent writing and reviewing skills of documents, products, courses and teaching materials.
• Excellent experience in budget management.
• Excellent ability to manage multiple projects and tasks and work under pressure.

V. Languages

Required (specify the required knowledge)

Advantageous

Spanish and English (fluent)

Other IOM official language

VI. Competencies

The incumbent is expected to demonstrate the following competencies:

Values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Competencies:

Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.
• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.
• Shares credit for team accomplishments and ensures that the contribution of others is recognized.
• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

Delivering results:

• Produces high-quality results and workable solutions that meet clients’ needs.
• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.
• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

Managing and sharing knowledge:

• Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.
• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.
• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.
• Contributes to an environment that is conducive to innovation and learning.

Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.
• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
• Stands by the actions of team or department, publicly accepting ownership.
• Takes responsibility of own shortcomings and those of the work unit, where applicable.

Communication:

• Speaks and writes clearly and effectively.
• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.
• Listens and seeks to understand without bias and responds appropriately.
• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.

Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.
• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.
• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.
• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

Empowering others and building trust:

• Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.
• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.
• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.
• Gives proper credit to others, shows appreciation and rewards achievement and effort.

Strategic thinking & vision:

• Aligns own actions to the Organization’s vision, values and mandate.
• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.
• Identifies key issues/priorities in complex situations and how they may be related to one another.
• Clearly communicates links between the Organization’s strategy and the work unit’s goals.

El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: COSanJoseVacancies2@iom.int haciendo referencia a la vacante: SVN-2020-17