I. Position Information

Position title

Project Assistant in Content Management

Position grade

G4

Duty station

San José, Costa Rica

Position number

20073022

Job family

Operational

Organizational unit

10007937

Is this a Regional, HQ, MAC, PAC, Liaison Office, or Country Office based position?

Country Office

Position rated on

Reports directly to

20056864

Number of Direct Reports

0

II. Organizational Context and Scope

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

The Western Hemisphere Program, funded by the United States Department of Population's Bureau of Population, Refugees and Migration (PRM), seeks to improve the capacities of States in Central America, Mexico and the Caribbean to govern migration in a humane and sustainable manner. The Program has four pillars: migration management, regional dialogue and partnerships, migration crisis management, and communication for development.

Under the general supervision of the Deputy Regional Program Coordinator and the direct supervision of the program´s Information Management Senior Assistant, the Project Assistant will be responsible for executing the following tasks:

III. Responsibilities and Accountabilities

1. Assist in the review and writing of information products, prior to their final publication (in English and Spanish) considering design standards, publication norms and terminology used in IOM.
2. Support the translation into English and French of reports, infographics, presentations, content for regional digital platforms, among others, considering the terminology used in IOM.
3. Support the regional team and regional mission focal points in the management of MigApp content and the generation of content on the various topics of the application on a regular basis. 
4. Assist in feeding the backup databases to control the content management of the different digital platforms of the program (MigApp, IOM Migration Portal, Website, among others).
5. Incorporate the information collected and update the contents in CMS (Content Management System) for different digital platforms of the program, according to the indications of the regional team.  
6. Collaborate in usability processes, detection of failures and errors that affect the display of content or the operation of CMS and digital platforms such as MigApp, IOM Migration Portal.
7. Keep in constant communication with the Program team in the countries of the region.
8. Other functions assigned by the supervisor, in accordance with their professional capacities.

IV. Required Qualifications and Experience

Education

Experience

• Experience in report writing for different target audiences, systematization, research and synthesis of information for the generation of content for virtual platforms.

SKILLS

• Knowledge of alphanumeric data storage in Excel and/or Access environment.
• Basic knowledge in the translation of documents into Spanish, English and French.
• Identification of topics of interest to audiences in different social networks.
• Knowledge in proposal and creative writing of publications for the media.
• General migration studies will be an advantage.

• Studies related to social and collective communication, content management, knowledge management, among others.

V. Languages

Required

(specify the required knowledge)

Desirable

Fluency in English and Spanish (oral and written).

French

VI. Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: COSanJoseVacancies2@iom.int haciendo referencia a la vacante: “SVN 2020-034 Project Assistant in Content Management”